ROSALIA ROAD RENTAL TERMS & CONDITIONS

By checking the mandatory agreement box at checkout to proceed with an order, the client (“Customer”) acknowledges that they have read, understood, and explicitly agree to the following Rental Terms & Conditions of Rosalia Road (“Company”).

1. RENTAL PERIOD & LATE RETURNS All rentals are for a strict 4-day period. Items must be returned to Rosalia Road by the end of the fourth day. If the 4-day rental period concludes on a Sunday, the items must be returned on the very next business day. If items are not returned within this timeframe, the Customer agrees to pay a daily late fee equal to 10% of the total rental fee for each day the items are overdue. If items are not returned within 10 days of the due date, they are considered legally lost. The Customer’s credit card on file will be automatically charged a replacement fee equal to 3x the rental rate of the unreturned items, in addition to any accumulated late fees.

2. PAYMENT TERMS & VAULTED CARD ON FILE A 50% deposit is required to reserve rental items. The remaining 50% balance is due 30 days prior to the scheduled delivery date. Orders not paid in full by the balance due date may be canceled at the discretion of Rosalia Road, and the initial deposit will be forfeited. Sales Tax of approximately 9.5% applies to California orders, depending on your shipping address. 

By submitting payment and selecting that you have read and agree to the terms and conditions herein, the Customer explicitly authorizes Rosalia Road to securely vault and keep their credit card on file. Customer agrees that Rosalia Road reserves the right to automatically charge this vaulted credit card for any late returns, missing items, excessive cleaning fees, or damages (including but not limited to burns, holes, tears, wax stains, or irreparable staining) discovered after the rental period. If the card on file is declined or lacks sufficient funds, Customer agrees to provide an alternate form of payment within 48 hours of receiving an invoice.

3. CANCELLATION POLICY Cancellations must be made more than 30 days prior to the scheduled delivery date to receive a refund of all payments made. Cancellations made within 30 days of the scheduled delivery date forfeit the 50% rental deposit. Failure to submit final payment by the balance due date (one month prior to delivery) will be treated as a cancellation, and the initial 50% deposit will be forfeited. All refunds will be issued to the original payment method within 7–14 business days. Custom, specialty-ordered, or shipped items are non-refundable once ordered.

4. DELIVERY Delivery service is available within Southern California. Delivery and setup/strike fees (if applicable) are outlined in the Customer’s invoice.

5. RECEIPT & INSPECTION OF GOODS Customer agrees to inspect all linens and rental items within 24 hours of receipt. Any damages or missing items must be documented and reported to Rosalia Road immediately. If the Customer fails to document and report any damages within this 24-hour window, it is assumed and agreed that all items arrived in good condition.

6. CONDITION, DAMAGE & LOSS Rosalia Road will inspect all items within 7 business days of return. Items must be returned in their original condition. Normal laundering is included in rental pricing, but Customer will be charged for any goods returned with damage beyond normal wear—specifically including burns, holes, tears, wax stains, or irreparable staining. For damaged items, Customer will be charged a replacement fee equal to 3x the rental rate of the damaged items. The Customer expressly agrees that any charges for damages, cleaning, or late fees will be immediately and automatically processed using the vaulted credit card on file.

7. CUSTOMER RESPONSIBILITIES Customer agrees to use items only for their intended purpose, protect linens from open flame and candle wax, not sublease or transfer rental items, notify Company immediately of any damage during the event, and return items on time and in proper condition. Do not wash linens unless instructed. Shake free of debris and return dry. Do not pack damp linens in sealed containers.

8. LIABILITY & INDEMNIFICATION Customer assumes full responsibility for any injury, damage, or loss occurring during the rental period. Rosalia Road is not responsible for misuse of rental items, weather-related damage, or venue-related damage. Customer agrees to indemnify and hold harmless Rosalia Road from any claims arising from use of rental items. If required by venue, Customer agrees to obtain event insurance.

9. GOVERNING LAW These Terms & Conditions are governed by the laws of the State of California. Any disputes shall be resolved in the appropriate courts located in California.